Knowledge assistant / Illustrative example
Knowledge, with a source.
Help people find useful answers in approved information, with the original source one click away.
by design.
The problem behind the idea.
Policies, product documents and internal notes are spread across different tools. People need an answer, but also need to know where it came from and whether they are allowed to see it.
The workflow
How the pieces connect.
Connect approved documents and preserve access rules
Retrieve passages relevant to the question
Compose a source-linked response or state the gap
Offer feedback and a human escalation path
Illustrative product concept
A window into the experience.
Help people find useful answers in approved information, with the original source one click away.
Connect approved documents and preserve access rules → Retrieve passages relevant to the question → Compose a source-linked response or state the gap → Offer feedback and a human escalation path. This screen illustrates a possible product. It uses fictional content and does not execute an AI model or external action.
What a solution could include.
- Permission-aware search
- Source citations
- Document refresh
- Feedback and handoff
What needs to be considered.
- Source quality and permissions need to be mapped before ingestion.
- Retrieval can miss relevant passages; an answer must be allowed to say it does not know.
- Multilingual quality requires evaluation in each selected language.
A practical delivery approach.
Start with a bounded document collection and real user questions. Evaluate retrieval and answers separately before extending access or sources.
Make it your own
Shape a starting point.
Choose the options that matter. We’ll use them to create an editable brief for a real conversation.
The next possibility
Make the example your own.
Tell us what is different in your world. We’ll help define the scope.