Illustrative example
Knowledge assistant
Help people find useful answers in approved information, with the original source one click away.
Business challenge
Make knowledge easier to use
Help people find an answer they can trace to a current, permitted source.
Connected
by design.
by design.
Your challenge
A clear direction
A useful product
The useful questions.
- Which sources do people trust today?
- Who should be able to see each document?
- How will incorrect or missing answers be reported?
Where we would start.
- Establish document ownership and freshness
- Test real questions against the source collection
- Make citations and escalation part of the interface
Connected examples
Explore a relevant possibility.
Fictional scenarios that make the engineering easier to explore.
Explore the solution
The next possibility
What will you build next?
Tell us where you want to go. We’ll help define the next step.