Knowledge & reasoning / PROPOSED CONCEPT

Permit application navigator.

Official-source explanations. Application readiness checklist.

Feasibility firstPublic services ↗
AI-generated concept: A civic-service tablet presenting an application checklist and document references.
AI-GENERATED CONCEPT

The opportunity

A real need.
A considered response.

Applicants may submit incomplete documents because requirements are difficult to find or understand. A navigator can explain the published checklist and highlight information still needed before official review.

DESIGNED AROUND

Public-service support teams and applicants.

What would this look like for you?

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The experience

What this could make possible.

01

Official-source explanations

02

Application readiness checklist

03

Document requirement guidance

04

Assisted-service handoff

01

Identify the application type

02

Read current official requirements

03

Prepare a checklist

04

Refer to the responsible service

Under the surface

The engineering
behind the experience.

Architecture is a starting hypothesis. Discovery and representative tests decide what belongs in the first build.

POTENTIAL CONNECTIONSOfficial service cataloguePublished formsAssisted-service contact directory
01Architecture to explore
  • Jurisdiction-scoped source retrieval
  • Publication-date and revision checks
  • Structured checklist generation
  • Accessible text-first interaction
02Integration dependencies

Official service catalogue, Published forms, Assisted-service contact directory. Confirm access, data ownership, update frequency and failure behaviour during discovery.

03Validation and human control

Check missing requirements, stale sources and accessibility of the next step. No eligibility, permit or legal-rights decisions. Only the authority accepts and determines applications.

A useful first step

Start small.
Learn something real.

One application type and jurisdiction, evaluated with service staff and representative applicants.

Evidence to look for

Check missing requirements, stale sources and accessibility of the next step.

A boundary to design for

No eligibility, permit or legal-rights decisions. Only the authority accepts and determines applications.

Proposed scope, not a delivery commitment. Data, permissions, operational constraints and sector requirements need review before implementation.

From possibility to a conversation

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your starting point.

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PRODUCT EXPLORATION: Permit application navigator

Status: Proposed concept — scope and feasibility to be agreed.

Our context:
To be discussed.

Who this could help:
Public-service support teams and applicants.

A useful first pilot:
One application type and jurisdiction, evaluated with service staff and representative applicants.

What to evaluate:
Check missing requirements, stale sources and accessibility of the next step.

Important boundary:
No eligibility, permit or legal-rights decisions. Only the authority accepts and determines applications.

Integrations to explore:
Official service catalogue, Published forms, Assisted-service contact directory

Concept reference: /products/permit-readiness

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