Knowledge & reasoning / PROPOSED CONCEPT
Public information guide.
Help people find the process that applies.
The opportunity
A real need.
A considered response.
Complex service information can be hard to interpret. A guide can locate the relevant published process, explain its steps and make the official source easy to check.
DESIGNED AROUND
Organisations helping people navigate published services and procedures.
What would this look like for you?
Ask the architect to connect this concept to your systems, or challenge its assumptions.
The experience
What this could make possible.
Plain-language explanations
Relevant language options
Assisted-service handoff
01
Identify the information need
→02
Find the current official source
→03
Explain the published steps
→04
Refer to the responsible service
Under the surface
The engineering
behind the experience.
Architecture is a starting hypothesis. Discovery and representative tests decide what belongs in the first build.
POTENTIAL CONNECTIONSPublished service catalogueDocument repositoryAssisted-service contact
01Architecture to explore+
- Approved-public-content retrieval
- Version and publication-date checks
- Accessible text-first interface with evaluation
02Integration dependencies+
Published service catalogue, Document repository, Assisted-service contact. Confirm access, data ownership, update frequency and failure behaviour during discovery.
03Validation and human control+
Test wrong-service routing, stale requirements and unsupported eligibility statements. The guide does not determine eligibility, benefits or legal rights. The responsible authority makes those decisions.
A useful first step
Start small.
Learn something real.
One published service and representative accessibility and language scenarios.
Evidence to look for
Test wrong-service routing, stale requirements and unsupported eligibility statements.
A boundary to design for
The guide does not determine eligibility, benefits or legal rights. The responsible authority makes those decisions.
Proposed scope, not a delivery commitment. Data, permissions, operational constraints and sector requirements need review before implementation.
Connected capabilities
Knowledge & Document AIProduct Design & UX EngineeringChatbot & Voice AI DevelopmentResearch behind the direction
Microsoft ResearchGraphRAG and dynamic community selection ↗AnthropicDemystifying evals for AI agents ↗These sources inform technical possibilities. They do not demonstrate a Tomatrix deployment or endorse this proposed product.
From possibility to a conversation
Make this
your starting point.
Add a little context. Preview a practical brief, then keep it for a conversation with Tomatrix.
Built locally from this concept. No AI service is called and nothing is submitted. Please leave out confidential information.
Preview your concept brief
PRODUCT EXPLORATION: Public information guide Status: Proposed concept — scope and feasibility to be agreed. Our context: To be discussed. Who this could help: Organisations helping people navigate published services and procedures. A useful first pilot: One published service and representative accessibility and language scenarios. What to evaluate: Test wrong-service routing, stale requirements and unsupported eligibility statements. Important boundary: The guide does not determine eligibility, benefits or legal rights. The responsible authority makes those decisions. Integrations to explore: Published service catalogue, Document repository, Assisted-service contact Concept reference: /products/public-service-guide
Keep exploring
Related possibilities.
PROPOSED CONCEPT
Workshop evidence copilot ↗
Fault-code evidence retrieval. Vehicle-specific bulletin matching.
PROPOSED CONCEPT
Prior-authorisation workbench ↗
Requirement-to-evidence mapping. Missing-document review.
PROPOSED CONCEPT
Curriculum planning studio ↗
Objective-to-lesson mapping. Source-grounded activities.